customer support
Continuous Improvement Is a Priority
We understand you have a choice when it comes to who to work with, and we strive to deliver a consistent and positive experience every time you choose us. To achieve this goal, we’ve created more opportunities to provide feedback throughout our partnership.
We carefully review all customer feedback, often using your input to make improvements to our systems, tools, and processes. Then, we take the time to share our improvements with you, so you know your feedback is being put to good use.
We hope this cycle of continuous improvement demonstrates our commitment to customer service. From what we’re hearing, you’re feeling our commitment when you interact with us.
Survey Results Confirm Our Approach
Recent customer feedback confirm our commitment to customer service makes a difference:
The collocation process with ATC is smooth, seamless, and efficient. As a customer with multiple projects open, I cannot express how much I appreciate the communication and timeliness of activities.
— National mobile network operator customer
ATC takes a hands-on, team approach to our business needs. At any given time, two to three ATC team members are ready to jump in and offer assistance and help us plot a solution to tricky builds.
— Broadcast customer
We work with many vertical asset companies, both large and small. By far ATC has set the standard in customer service, communication, and consistency. As a result of the great experience we are having and your team’s efficiency, we are going to make ATC our primary vendor for vertical assets.
— Wireless Internet Service Provider (WISP) customer
Share Your Feedback
At ATC Niger, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.
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